NAMI HelpLine

Schizophrenia can come with challenges, but there is help. NAMI is here to provide support for you and your family and information about community resources. NAMI offers a variety of information and programs tailored to the specific needs of people experiencing these conditions and their family members. These programs are all led by people with their own personal experience with these conditions which makes the information they are sharing even more powerful. To learn more about these programs visit www.nami.org/programs or contact the NAMI HelpLine at 1-800-950-NAMI (6264) or [email protected] if you have any questions about psychosis or finding support and resources. You can also use the Find Your Local NAMI tool to find a NAMI in your own community.

Helping Yourself

Helping A Family Member Or Friend

Learning about psychosis and schizophrenia will help you understand what your friend or family member is experiencing and trying to cope with. Living with schizophrenia can be challenging, so here are some ways you can show support:

  • Respond calmly. To your loved one, hallucinations or delusions seem real, so it doesn’t help to say they aren’t. Calmly explain that you see things differently. Be respectful without tolerating dangerous or inappropriate behavior.
  • Pay attention to events that can cause symptoms to occur or worsen. You can help your family member or friend understand, and try to avoid, the situations that lead to their symptoms or disrupt normal activities.
  • Help ensure medications are taken as prescribed. Many people question whether they still need medication when they’re feeling better or if there are unpleasant side effects. Encourage your loved one to take their medication regularly to prevent symptoms from coming back or getting worse. If it seems like side effects are really bothering them, you can suggest they speak to their health care provider to see if there are any other options.
  • Understanding lack of awareness (anosognosia). Your family member or loved one may be unable to see that they have schizophrenia. Rather than trying to convince them, you can show support by helping them feel safe, regularly see their health care providers and take any prescribed medications, and manage their symptoms by living a healthy lifestyle. Xavier Amador’s book, I Am Not Sick I Don’t Need Help, is a guide that can be helpful in these situations.
  • Sometimes getting a person to seek help is the challenge. It can be difficult to help someone who doesn’t recognize that they’re experiencing symptoms or who may feel afraid or mistrustful of treatment. This can be frustrating and painful for family members and friends who only want to help. Try to stay patient and supportive, even when progress feels slow. Focus on building trust, listening without judgment, and expressing care and concern. Learning more about the illness and available treatment options can also help you feel better equipped to provide encouragement and hope along the way. Motivational interviewing is a research-backed approach to help someone accept help if they are struggling to do so. This technique was initially developed to help those living with substance use disorder but has broadened considerably. We also now know that family members can use some of the skills of MI to help improve their communication with the person experiencing the condition.
  • Help avoid drugs or alcohol. These substances are known to worsen schizophrenia symptoms and trigger psychosis. If your loved one develops a substance use disorder, getting help is essential.
  • Find emotional support from others. Share your thoughts, fears and questions with other people who have loved ones with similar conditions. Connect with others through online message boards, NAMI Family-to-Family education programs, NAMI Family Support Groups, or other NAMI information and support programs.

Find out more about taking care of your family member or friend and yourself.

 

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Reviewed and updated December 2025

NAMI HelpLine is available M-F, 10 a.m. – 10 p.m. ET. Call 800-950-6264,
text “NAMI” to 62640, or email. In a crisis, call or text 988 (24/7).