NAMI HelpLine

FCC approves texting ‘988’ to reach National Suicide Prevention Lifeline by next year.

Posted on November 18, 2021

The FCC unanimously voted to require text messages sent to the number 988 be routed to the National Suicide Prevention Lifeline by July 16, 2022. Not only is texting a very familiar form of communication for most people, texting to reach 988 also will help individuals who for safety reasons need to access the hotline in a more confidential manner, according to Hannah Wesolowski, interim national director of government relations, policy and advocacy at NAMI. For example, texting the suicide prevention hotline could help an individual who is having suicidal ideation, or an individual who identifies as LGBTQ and is living in a household where they don't feel comfortable speaking about their sexuality, Wesolowski told CNN.

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NAMI HelpLine is available M-F, 10 a.m. – 10 p.m. ET. Call 800-950-6264,
text “helpline” to 62640, or chat online. In a crisis, call or text 988 (24/7).