NAMI HelpLine

helpline

Because we’re in this together, you are not alone.

During this difficult time, the NAMI HelpLine is here for you. HelpLine volunteers are working to answer questions, offer support and provide practical next steps. The resources on this page provide information to address many needs and concerns.

Let’s stay connected, chat, call or email the NAMI HelpLine today.

The NAMI HelpLine can be reached Monday through Friday, 10 a.m. – 10 p.m., ET.
1-800-950-NAMI (6264) or [email protected]

Find Help & Support

Crisis Textline
Find Help in a Crisis

Text NAMI to 741-741.
Connect with a trained crisis counselor to receive free, 24/7 crisis support via text message.

Crisis Text Line
HelpLine volunteer taking a call
Contact the NAMI HelpLine

To contact the NAMI HelpLine, please call 800-950-NAMI (6264), Monday through Friday, 10 a.m. – 10 p.m., ET, or send an email to [email protected].

HelpLine Text Chat
NAMI HelpLine Chat

To chat with a HelpLine specialist on NAMI.org

Click "Chat with us" below

 

The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals and support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. HelpLine staff and volunteers are experienced, well-trained and able to provide guidance.

  • They understand, many from their own experiences, listen and offer support.
  • They are informed on NAMI Programs, NAMI Support Groups and how to locate your local NAMI Affiliate.
  • They are trained to help identify the best resource options for your individual concern.
  • They are knowledgeable and a source of accurate information about relevant topics.
  • They care.

To become a NAMI HelpLine volunteer, please visit I want to make a difference.

Unfortunately, the NAMI HelpLine is unable to provide mental health counseling, advice, personal advocacy or referrals to mental health providers or lawyers.  The NAMI HelpLine does not provide individual casework, legal representations or any type of individual advocacy.

The NAMI HelpLine is not a hot line, crisis line or suicide prevention line. If you or someone you know is experiencing a crisis, please see the resources below.

What to Do in an Emergency

Need Immediate Help In An Emergency?

If you or a loved one is in immediate danger calling 911 and talking with police may be necessary. It is important to notify the operator that it is a psychiatric emergency and ask for police officers trained in crisis intervention or trained to assist people experiencing a psychiatric emergency.

 

Need Immediate Help In A Crisis?

National Suicide Prevention Lifeline – Call 800-273-TALK (8255)
If you or someone you know is in crisis—whether they are considering suicide or not—please call the toll-free Lifeline at 800-273-TALK (8255) to speak with a trained crisis counselor 24/7.

The National Suicide Prevention Lifeline connects you with a crisis center in the Lifeline network closest to your location. Your call will be answered by a trained crisis worker who will listen empathetically and without judgment. The crisis worker will work to ensure that you feel safe and help identify options and information about mental health services in your area. Your call is confidential and free.

Crisis Text Line – Text NAMI to 741-741
Connect with a trained crisis counselor to receive free, 24/7 crisis support via text message.

National Domestic Violence Hotline – Call 800-799-SAFE (7233)
Trained expert advocates are available 24/7 to provide confidential support to anyone experiencing domestic violence or seeking resources and information. Help is available in Spanish and other languages.

National Sexual Assault Hotline – Call 800-656-HOPE (4673)
Connect with a trained staff member from a sexual assault service provider in your area that offers access to a range of free services. Crisis chat support is available at Online Hotline. Free help, 24/7.

HelpLine Online Knowledge & Resource Center

HelpLine Online Knowledge & Resource Center

​The HelpLine Online Knowledge and Resource Center is available and offers an extensive library of valuable information and answers to our most frequently asked questions.

More

COVID-19 Resources

covid-19 resources

NAMI released the NAMI COVID-19 Resource and Information Guide to answer frequently asked questions regarding the intersection between Coronavirus, or COVID-19, and people affected by mental illness, their caregivers and loved ones.

More

Preparing For and Navigating a Mental Health Crisis

Navigating a Mental Health Crisis

​Taking steps to prepare for the possibility of a crisis can help you act quickly, ease your mind and lessen the impact if a crisis situation occurs. Navigating a Mental Health Crisis: A NAMI Resource Guide for Those Experiencing a Mental Health Emergency provides important, potentially life-saving information for people experiencing a mental health crisis and their loved ones.

More