Tips for Successfully Implementing a 911 Dispatch Diversion Program
Publication Date: Oct 01 2021
CSG
A diversion model showing great promise across the U.S. is 911 dispatch diversion, sometimes called crisis call diversion. The approach aims to reduce unnecessary police contact by connecting people to mental health professionals when someone contacts 911 due to a behavioral health crisis or other health or social service need. This brief outlines four tips for successfully implementing 911 dispatch diversion in a community.